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SOLVED

WF Not Loading, White Screens

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Level 1

Some Requestors aren't able to access WF. After logging in, they only see a white/empty web browser screen. Clearing cache/cookies, restarting computer, incognito window -- nothing gets the system to load. Anyone else experience this?

Support ticket opened -- but curious if this is widespread.

1 Accepted Solution

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Correct answer by
Community Advisor

We saw this behavior in Chrome browsers that were not updated. Some of them were 2 years old. Once they updated, it worked again. You may want to check on that.

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2 Replies

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Employee

Hi Alexandra,

I just checked https://status.workfront.com/ and it looks like the system overall is operational, but please do update if you find out something specific from support!

Kyna

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Correct answer by
Community Advisor

We saw this behavior in Chrome browsers that were not updated. Some of them were 2 years old. Once they updated, it worked again. You may want to check on that.