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SarahNau
Adobe Employee
Adobe Employee
March 9, 2020
Question

WF issues??

  • March 9, 2020
  • 28 replies
  • 4578 views
Hi All, I am having random user issues today - some are not seeing any updates (blank screen) and others are not able to edit tasks (whoops error). We are able to fix this by having them clear their cache. Did something happen? Thanks, Sarah Sarah Nau
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28 replies

Level 8
March 9, 2020
I had a user today, using Chrome, were the Updates tab was blank. We submitted a ticket and was told to have them clear cache/cookies, which solved the issue. Terry Hynd EBSCO Information Services
Level 8
March 10, 2020
Update: More of my users are reporting this issue today - Update tab blank. Terry Hynd EBSCO Information Services
Level 3
March 10, 2020
We had the same issues and it seemed to be resolved by clearing cache. However, it seems like a lot of random things are not working as expected....Search within the Task List from Home isn't working, reactivating users isn't working, tasks in Home are displaying information from two different layout templates. We have support tickets open for each of these. Amber Dallapiazza The Home Depot
SarahNau
Adobe Employee
SarahNauAdobe EmployeeAuthor
Adobe Employee
March 10, 2020
We are still experiencing issues today - users that cleared their cache yesterday are having to do it again today. We noticed random reports getting a 'Whoops' error yesterday then coming back within minutes. Not sure what is going on but very frustrating for end users. I have opened a ticket on this as well. Sarah Nau
March 10, 2020
I have users in the UK and CA that can't see the updates tab, even after clearing Cache in Chrome. Corinna Jevons - Capability Source CapabilitySource
Level 2
March 10, 2020
Us as well :(, in our APAC Region and here in NA, I've submitted a WF Support ticket awaiting reply Denise Newman Mouser Electronics
Level 4
March 10, 2020
I had an issue last week with all calendar entries showing as "undefined". Support suggested clearing cache in Chrome too, but it appears the issue fixed itself overnight, so I don't know if it was cache related or not. Leigh Hasty
March 10, 2020
We are also having the same intermittent issues. Yesterday we had user that cleared their cache and cookies and resolved the issue. Today we have had a different group of users that clearing cache, cookies and trying different browsers is not resolving the issues. We have submitted a support ticket as well. Syd Biesinger
Level 6
March 10, 2020
We have users reporting that they cannot see the Updates tab and cannot log time. They're all in Chrome. Mohini Sinha, CSM Project Coordinator Excelsior College
kynabaker16
Adobe Employee
Adobe Employee
March 10, 2020
Hello all! We are trying to track all of these issues, so if you can, please submit a support ticket so we can track it and make sure you get the most recent updates. Thank you! Kyna