Viewing Task Approval Option

[MattWindsor]

Hi all,

I have a user who who is missing the Approval option with a task. Her Layout Template set in her User Profile should allow her to view it, she's the owner of the project and has a Plan licence.

The image below shows my view on the left and hers on the right. I'm a Sys admin.

Can anyone think why this could be missing please? Thanks

[KellieGardner]

I would double check the layout template. Even if the system restricted the users ability to create approvals they typically still see the tab in the left panel. 

[MattWindsor · Accepted solution]

Hi all,

In case anyone stumbles across this; Adobe support looked into it and found through testing they had to remove the Approval option from the Layout Template and then re-add it. That solved the issue. So a glitch more than than a setting.

[KellieGardner]

Good to know. I've come across quite a few issues lately with layout template glitches. 

[MattWindsor]

Hi Kellie, thanks for taking the time to reply to my original question.