Expand my Community achievements bar.

Do you have questions about the migration to Adobe Business Platform? Come join our upcoming coffee break and ask away!
SOLVED

Viewing Task Approval Option

Avatar

Level 6

Hi all,

 

I have a user who who is missing the Approval option with a task. Her Layout Template set in her User Profile should allow her to view it, she's the owner of the project and has a Plan licence.

 

The image below shows my view on the left and hers on the right. I'm a Sys admin.

 

Can anyone think why this could be missing please? Thanks

MattWindsor_0-1693990537456.png

 

1 Accepted Solution

Avatar

Correct answer by
Level 6

Hi all,

 

In case anyone stumbles across this; Adobe support looked into it and found through testing they had to remove the Approval option from the Layout Template and then re-add it. That solved the issue. So a glitch more than than a setting.

View solution in original post

4 Replies

Avatar

Community Advisor

I would double check the layout template. Even if the system restricted the users ability to create approvals they typically still see the tab in the left panel. 

 

KellieGardner_0-1694188771871.png

 




Avatar

Correct answer by
Level 6

Hi all,

 

In case anyone stumbles across this; Adobe support looked into it and found through testing they had to remove the Approval option from the Layout Template and then re-add it. That solved the issue. So a glitch more than than a setting.

Avatar

Community Advisor

Good to know. I've come across quite a few issues lately with layout template glitches. 




Avatar

Level 6

Hi Kellie, thanks for taking the time to reply to my original question.