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User Surveys to Support WF Optimiization

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Level 1
Hi - would love to hear if anyone has used internal user surveys to help formally identify gaps, wins, common pain points, etc? We are 2 years in with Workfront, and feel it's time for some process optimization. Instead of one-off changes in response to issues we encounter (or squeaky wheels), I'd like to uncover common pain points and then thoughtfully dig into solutions. Also, I'd like to highlight the WINS that we never talk about. Has anyone had success with this, and if so, would you share the questions your asked and how you used the results? I would deploy through Qualtrics to both internal "workers" and key stakeholders "collaborators." *And if anyone can tell me how to fix the spelling of my last name on my profile (I did NOT set this up)...bonus points :-) I can edit my sig but not my profile name* Thanks, Elizabeth ThorNton Elizabeth Thornton Kimberly-Clark Corporation
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Level 7
Hi Elizabeth, You may find this Community thread helpful: "Good user experience questions for a survey?" "https://community.workfront.com/discussions/community-home/digestviewer/viewthread?MessageKey=7515f5f6-ddf8-4d14-ab0c-8284724465db&CommunityKey=aaafaff0-5e4e-4e38-8903-f1f990935567&tab=digestviewer#bm7515f5f6-ddf8-4d14-ab0c-8284724465db#bm0">https://community.workfront.com/discussions/community-home/digestviewer/viewthread?MessageKey=7515f5f6-ddf8-4d14-ab0c-8284724465db&CommunityKey=aaafaff0-5e4e-4e38-8903-f1f990935567&tab=digestviewer#bm7515f5f6-ddf8-4d14-ab0c-8284724465db#bm0 And this one as well: "Suggestions for collecting user feedback" "https://community.workfront.com/discussions/community-home/digestviewer/viewthread?MessageKey=5c0ada35-349f-44d2-bd81-f948ed9913c1&CommunityKey=aaafaff0-5e4e-4e38-8903-f1f990935567&tab=digestviewer#bm5c0ada35-349f-44d2-bd81-f948ed9913c1">https://community.workfront.com/discussions/community-home/digestviewer/viewthread?MessageKey=5c0ada... Terry Hynd EBSCO Information Services

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Level 10
It looks like you can go to the Idea Exchange and select Edit my Profile and update your name. SARA ROTHKOPF Marriott International