User Name Changes

[ChristinaMo1]

Has anyone experienced issues in changing/updating user's name's? We have a user who's account was originally created with their formal legal name, which they don't go by. For their own To make it easier for other users to find him I have tried updating it to his preferred name three times now, but it always reverts. I've been able to nail down when exactly it reverts, but without fail every time I come across his profile it's switched back. If anyone else has had this issue before, how were you able to fix it?

[RandyRoberts · Accepted solution]

Do you pull information from your Active Directory? Do you use SSO?

We automatically sync with our Directory Services to pull name, Title, phone, etc.

[ChristinaMo1]

Ah, that's it then! I was wondering if that might be it, but wasn't sure since I manually create our full user accounts while the SSO auto-provisioning creates accounts for all our requestors in the corporation. Thanks Randy!