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Thinking about creating or expanding a Center of E..

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Thinking about creating or expanding a Center of Excellence?

Here is an example of what a customer used to stand up their Center of Excellence!

Center of Excellence:

A multi-organizational team providing leadership, best practices, research, support and/or training of a consistent model of work. A CoE ensures long-term operational Excellence and value realization

Objectives:

Ensure everyone is focused on the same goals and the right work

Increase work outputs in the same amount of time with the same or fewer resources

Optimize financial investment and the time required to do work

Automate the process of conforming to regulations and standard work policies

Deliver on and manage internal/external stakeholder work expectations

Create the right work environment where employees can cultivate job satisfaction

Define your Vision, your Goals, and the following:

Categories/Workstreams for SME's to choose from:

Reporting & Dashboards

Tools & Innovation

Communications & Enablement

Process

Template Updates

Resource Management

Compliance

Recommended Focus areas within each category:

Consider presentation topics as well!

Roadmap updates & Release notes

Request queue review

Champion feedback/end use feedback

Survey review (yearly - assist building roadmap)

Communications cadence - updates, new content

Template reviews (quarterly/yearly)

New feature/functionality review & approval

Success story/best practices to share

Integration(s)) status updates/discovery

Workfront Community (upcoming events/discussions)

Shared metrics during CoE meetings

Recommended Ground Rules:

Membership:

Do you rotate involvement?

Decision/Conflict Resolution:

Will you vote and majority decides?

Is there an executive veto?

Meeting Cadence:

Quarterly oversight meeting

Monthly group admin and user meetings

Suggested Messaging:

Test new updates

Research other customer usage

Develop & share ideas

Innovate Innovate Innovate!

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