Thinking about creating or expanding a Center of Excellence?
Here is an example of what a customer used to stand up their Center of Excellence!
Center of Excellence:
A multi-organizational team providing leadership, best practices, research, support and/or training of a consistent model of work. A CoE ensures long-term operational Excellence and value realization
Objectives:
Ensure everyone is focused on the same goals and the right work
Increase work outputs in the same amount of time with the same or fewer resources
Optimize financial investment and the time required to do work
Automate the process of conforming to regulations and standard work policies
Deliver on and manage internal/external stakeholder work expectations
Create the right work environment where employees can cultivate job satisfaction
Define your Vision, your Goals, and the following:
Categories/Workstreams for SME's to choose from:
Reporting & Dashboards
Tools & Innovation
Communications & Enablement
Process
Template Updates
Resource Management
Compliance
Recommended Focus areas within each category:
Consider presentation topics as well!
Roadmap updates & Release notes
Request queue review
Champion feedback/end use feedback
Survey review (yearly - assist building roadmap)
Communications cadence - updates, new content
Template reviews (quarterly/yearly)
New feature/functionality review & approval
Success story/best practices to share
Integration(s)) status updates/discovery
Workfront Community (upcoming events/discussions)
Shared metrics during CoE meetings
Recommended Ground Rules:
Membership:
Do you rotate involvement?
Decision/Conflict Resolution:
Will you vote and majority decides?
Is there an executive veto?
Meeting Cadence:
Quarterly oversight meeting
Monthly group admin and user meetings
Suggested Messaging:
Test new updates
Research other customer usage
Develop & share ideas
Innovate Innovate Innovate!
