Routing Rules based on Form Response

[SophiaFu]

Hello! I want to route requests to a specific user based on whether the requestor chooses option A or B from a new field on a Custom Form. Is this possible?

If not, what is the workaround for getting requests rooted based on the form response?

[skyehansen]

this isn't possible, and the workaround would be either to use Fusion to do it, or to do it outside the form, as a queue topic with the desired routing.