Request queue - Routing rules specific questions

[ZambranoE]

Is there a way to tie routing rules to specific responses in a custom form? and what the process is for doing it. In a dropdown list of 4 items, ideally, if the user picks marketing from the dropdown, the request would be assigned to the marketing team, if the user picks promotions it would be assigned to the promotion teams, and so on. 

[KatherineLa]

That is not supported within native WF functionality and would require the use of Fusion to route requests based on form responses. If you need that functionality but do not have Fusion, then Queue Topics with routing rules associated for each of those dropdown items would be needed to accomplish that process.