Is there a way to to stop processing a customer form after last question in a section of the form? | Community
Skip to main content
December 12, 2024
Solved

Is there a way to to stop processing a customer form after last question in a section of the form?

  • December 12, 2024
  • 1 reply
  • 556 views

We have an issue intake form where depending on the answer to the last question in the top (common) section of the form, the requestor should go to either Section A or Section B of the form.  However, once they are done with either section (A or B), we want the form to stop asking questions. 

 

Using A and B as variables for the actual section names, there is a question at the end of the top (common) section of form

Which Section To Fill Out?
Section A
Section B


This is the skip logic I am currently using

And
If Which Section to Fill Out? [Section A] is [Selected]

Then skip to: Section A

Or 

Otherwise skip to: Section B

 

Using the above skip logic I get the following behavior:

  • If the requestor starts at Section A, once they answer the last question in Section A, the questions in Section B start being presented
  • If the requestor starts at Section B, once they answer the last question in Section B, the form stops since Section B is at the end of the form

What we want is for the form to stop after the last question in section A is completed

 

Thank you in advance!

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Madalyn_Destafney

Yeah, I'd take another look bc that should do it. You'd have all of section A have logic to only display if X is selected, and same for section B. You'd tie the logic to this question you described: "last question in the top (common) section of the form, the requestor should go to either Section A or Section B of the form." Check that you're selecting display, not skip. You need to set the logic in both sections A and B.

1 reply

Madalyn_Destafney
Community Advisor
Community Advisor
December 13, 2024

I like to use display logic in forms instead of skip logic. I'd try that out - user only sees (is displayed) section A or B based on a starting question. More on display & skip logic here.

If this helped you, please mark correct to help others : )
CarloTe1Author
December 13, 2024

Sorry, but that doesn't seem to work either... both sections are still displayed, unless I'm messing it up.  Thanks.

Madalyn_Destafney
Community Advisor
Madalyn_DestafneyCommunity AdvisorAccepted solution
Community Advisor
December 13, 2024

Yeah, I'd take another look bc that should do it. You'd have all of section A have logic to only display if X is selected, and same for section B. You'd tie the logic to this question you described: "last question in the top (common) section of the form, the requestor should go to either Section A or Section B of the form." Check that you're selecting display, not skip. You need to set the logic in both sections A and B.

If this helped you, please mark correct to help others : )