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Reporting on Issues with Multiple Users Assigned

Forum|Forum|2 years ago
February 26, 2024
2 replies
3318 views

A team in our instance work from a Request Queue where Issues are assigned out. They track this work with Issue Reports filtered with 'Assigned To: Name'.

A recurring problem is that when multiple users are assigned to the same Issue a Primary Assignee is selected. The Issue will then only show up on reports for that user and not for the others assigned to the ticket. Is there anyway to work around this?

Workfront

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Best answer by NicholeVargas

It isn't blank. It contains the names of 12 users. I have removed the names of my users by editing them out.

If you are using the filter for Assignment Users ID > Equals > (insert user names) and results are only appearing for Primary Assignments, I'd recommend submitting a case into Customer Support as that is not working as expected.

If you have a grouping applied for Assigned To Name, that will group results by the Primary Assignment, so just keep that in mind.

RandyRoberts

Community Advisor

There are other fields such as "assignments", which is a collection of all assignees.

You can go HERE and view all the fields for "Issues". Under the Collections tab you will find assignments. You can also look at "Assignment" and see all the fields associated with any type of assignment.

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shellyli2023

New Member

I am looking for the solution of the same issue. I have tasks that need to be assigned to multiple users. I did find the "Assignments" column and "Assigned To" column on the task view in WorkFront. However, I was not able to find "assignments" on the developer website that you mentioned above. I assumed that is a field show values based on other fields, therefore, it's not on the list.

I found another post on the community, which it mentioned that we might need to use JSON to put to two user ID under "assigntoID" field in order to make it work via API call. I tried but couldn't figure out the correct JSON for the API call.

RandyRoberts

Community Advisor

Here is the location of the collection field in the API Explorer:

Here is a sample report and the column field in the report "wizard":

NicholeVargas

Adobe Employee

You are likely using Assigned to Name or Assigned to ID as the filter for your issue reports, which is only pulling in the Primary Assignment. If you change the filter to Assignment Users > ID or Assignment Users > Name, that will take into consideration all issue assignments.

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ThomasNe2Author

Level 4

Hi Nichole - I have tried using both Assignment Users ID and Name but I am still getting this error.

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ThomasNe2Author

Level 4

@thomasne2 See the above screenshot from @randyroberts that should help clarify things! If you are getting an error, I'd recommend submitting a case into Customer Support and they can help troubleshoot. The above should work on your Issue report!

Hi Nichole - poor choice of words there.

I am not getting a specific error. The report I am trying to run is for Team Managers so they can see the assigned work across their teams.

Using the Assignment filters I am applying currently the Issue will only show against the Primary Assignee and therefore the Issue does not show as assigned to the other users assigned to the Issue.

I am trying to find a way so the Team Managers can have full sight.

I hope this clarifies!

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