Hi We have similar issues, mostly with training, especially about using the box or T tool to point to the comment. What I did was every time it happened I addressed the offender directly and showed them why it confused people. It seems to have diminished but it's still an issue. I've also asked the PMs to be diligent about training the people doing things incorrectly and not to let it slide so that they learn good habits. It's working a little, not totally, to be honest. Some people still aren't using the tool and emailing PDFs, it's frustrating. To address the comments thing, we made a rule that the last comment on any string is the "decision" for that thread, which means the proof owner has to make decisions, or notes about what to do and what to ignore, which they always had to do with Acrobat, but now they aren't allowed to delete comments because there is no history to go back to if they delete something and then need it back, where the original PDF with comments always existed somewhere to refer to. Sometimes the last comment is "ignore this comment" instead of deleting comments, which I try to firmly tell them not to do (they do it anyways). We tried using a flag of "ignore" but it didn't work, they ignored the flag plus flags were being used inconsistently. Looking forward to other ideas! Jill Ackerman | Director, Product Marketing Lindblad Expeditions 96 Morton Street | New York, NY 10014 Ph. 212.261.9080 | Fax. 212.265-3770 jilla@expeditions.com | "http://www.expeditions.com/">
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