We've had issue with reviewers not seeing the custom message sent along with a proof. It's in the email notification, but if the reviewer doesn't get to it right away, or navigates to the proof from the home screen (or anywhere in WF), the custom message isn't visible. It's buried deep within the proof details window. I've added an idea to make the custom message (which usually provides context for the piece being reviewed) more accessible from WF and within the proof. Please upvote if you would find this helpful. >
https://experience.workfront.com/s/idea/0870z0000004VooAAE/detail Thanks!
Janelle Janelle Hicks Lifespan Corporation