One of my users is just reciving overdue notifications emails | Community
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H
HectorOv1
October 28, 2024
Question

One of my users is just reciving overdue notifications emails

  • October 28, 2024
  • 1 reply
  • 326 views

Hi! I hope someone can help me.

I'm a sys admin in our Workfront eviroment and one of my users is not reciving any emails from notifications@my.workfront.com, only overdue notifications.

No reports, approvals, or any other kind.

Also, this user can't click on the "send now" button of reports, and if the user is in a repited delivery for reports with other users, only this specific user is not receiving it.

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1 reply

Srinija_N
Srinija_N
Level 7
October 29, 2024

Possible reasons that I can think of:

1. The report should be shared with either that user individually/User's team/User's group

2. User Notifications are turned off for.

3. If he is from a different group than others, event notifications for his group is inactive.

4. His access level might also be restricting him to see 'Send Report' button on the reports page as well.

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