Hi Jenna: Our workflow is slightly different, using an approval by the Traffic team to launch the conversion process. Our Creative Traffic team converts requests from a simple report of new issues added. The report contains basic information (name, source, their business unit, which request queue they came from (we have several), priority, status (new, awaiting brief approval, waiting for more information etc.) and the age in days of the request. Once each request has been approved and actioned, it disappears from the report. We really don't care about that issue after that. The report is checked hourly with an SLA of conversion within 24 hours. I'll be happy to share our process with you if you like. If you have received this email in error, please let me know by return email so I can make sure it doesn't happen again. Because emails can contain confidential and privileged material, I'd ask for your help by deleting it and any attachments. Thanks! We like to keep people up to date with information about new products and services at ATB or changes that could affect you. You can check out more about ATB and CASL at "http://www.atb.com/important-information/privacy-security/Pages/ATB-and-CASL.aspx"
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