Large thumbnail report column doesn't always show asset

[niallr]

We use Workfront as an asset approval platform. The Large Thumbnail column we have included in our report for reviewing assets does not always display the file. Is this feature limited to file type or file size?

Thanks!

Niall

[Madalyn_Destafney]

Thumbnails don't appear for certain file types like PDF, PPT, Excel. Types like PNG, JPG do. I wish it would show for all. Is this consistent with where you're not seeing thumbnails? If you're not seeing them for image file types, I'd ask Support.

[kautuk_sahni]

@niallr just checking in! Were you able to get this resolved? If one of the replies above helped—whether it completely solved the issue or simply pointed you in the right direction—marking it as accepted can make it much easier for others with the same question to find a solution. And if you found a different way to fix it, sharing your approach would be a great contribution to the community. Your follow-up not only helps close the loop but also ensures others benefit from your experience. Thanks so much for being part of the conversation!