Kanban board not functioning properly

[Jaxelle]

has anyone had when your Kanban board for a team is broken - no longer automatically moving to the correct category/ status on the board.

When a team changes the request status, it's not reflecting to the same status on the Kanban board and vice versa.

For example, one request which status I have changed to 'in progress' but its staying in the 'new' column on the Kanboard board.

It was previously working. 

[RandyRoberts · Accepted solution]

I have the same problem and Support has been trying to track it down for a few weeks now. The best thing you can do is submit a support ticket with sceenshots or better yet, video. The more this gets reported, the more resources they will throw at it to solve.

[Jaxelle]

I've raised it with them. It's also the second time this has happened to me with a different team.