Hi there:
Here is the issue we are facing... and I am open to any suggestions you might have...
A new campaign scheduling standard was tested and it is causing issues with how our users find and manage their work.
After the Leap conference, we found that many WF users create one large schedule with one project owner managing it in WF; however, it seems that this is a challenge with our current campaign scheduling process. Currently, we have multiple project managers managing their own pieces under a coordinated umbrella campaign (each PM owns a project in a program). With that process, our users are used to viewing the projects they own within the Projects Page versus checking a Dashboard that brings their tasks to them. We decided to test a new standard with one large schedule which then led to new pain points with our users. The users did not like having to go somewhere else to view their work - not even if it was a custome dashboard in their Project page.
They just want to see the projects that they own. Change management challenges, right.
While the users effectively engaged with the old scheduling process in Workfront, it creates other challenges like managers not being able to oversee the campaign’s connected parts (one of our main goals for Workfront).
All that said, I think it may be wise to return to our old standard until user friendly dashboards are made and tested by the users. Now, the remaining problem is to solve how to have multiple projects coordinated in a clean way and then easily viewed by the managers needing view the work.
Finally, how would (have) you coordinate separate projects with a view that shows their connections?
Hoping to receive some helpful feedback from the WF community!
Thanks,
Jonathan