Hi
Has anyone found a workaround with global teams working on tasks and timestamps? For example, task dates were set in the US for completion on July 1st. The task assignee is in UK but they see July 2. Needless to say the task completion is late as UK user is working towards completion on July 2.
This suggestion from 2017 is our exact issue but it was declined by Adobe in Jan 2024 sadly : https://experienceleaguecommunities.adobe.com/t5/workfront-ideas/disable-time-portion-of-due-dates-p...
If I create a bespoke Timesheet Schedule for UK user to match the hours of West Coast user, will that help?
Thanks for any assistance or ideas.
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We have workers all over the world from Manila to New York to the UK. We have set schedules for each timezone we are present in, and assigned those schedules to each user according to their work schedule. Some are full time and some are part time of various flavours but we have a schedule for each.
Our projects run off of 2 main schedules; US full time (40 hours) and UK full time (35) hours. I have a Fusion automation that sets the schedule for each new project according to the time zone of the project creator.
Setting the above is essential for accurate dates between time zones. If you don't have Fusion, you should set the project schedule manually upon project creation.
When a task is created in a project in one time zone but assigned to a user in another time zone, the start and due dates and times correspond correctly. If a task is due at 15:00 (3pm) in the US but assigned to a UK user, that task due date will move to the next day since 3pm is after hours (5pm) in the UK. This is expected behavior.
A good practice would be to always set project start to 9am in it's time zone. This helps a lot with not pushing tasks to the next day in the same time zone. When setting durations (to get your desired due date and time) pay attention to the due time and adjust accordingly depending upon the assignees time zone. This works for us as is expected.
One area that is broken is Calendars and Time Off. Example: If a user takes a day off in the UK, it will show as 2 days off in the US since the UK full day spans 2 days in the US.
We have workers all over the world from Manila to New York to the UK. We have set schedules for each timezone we are present in, and assigned those schedules to each user according to their work schedule. Some are full time and some are part time of various flavours but we have a schedule for each.
Our projects run off of 2 main schedules; US full time (40 hours) and UK full time (35) hours. I have a Fusion automation that sets the schedule for each new project according to the time zone of the project creator.
Setting the above is essential for accurate dates between time zones. If you don't have Fusion, you should set the project schedule manually upon project creation.
When a task is created in a project in one time zone but assigned to a user in another time zone, the start and due dates and times correspond correctly. If a task is due at 15:00 (3pm) in the US but assigned to a UK user, that task due date will move to the next day since 3pm is after hours (5pm) in the UK. This is expected behavior.
A good practice would be to always set project start to 9am in it's time zone. This helps a lot with not pushing tasks to the next day in the same time zone. When setting durations (to get your desired due date and time) pay attention to the due time and adjust accordingly depending upon the assignees time zone. This works for us as is expected.
One area that is broken is Calendars and Time Off. Example: If a user takes a day off in the UK, it will show as 2 days off in the US since the UK full day spans 2 days in the US.
Thanks so much - this more or less on the lines of what I was thinking but you have articulated it so much better!
Since this is applicable to just one user, we have updated the due dates on their task report to show the timestamp and adjust the timestamp accordingly to fit on the correct day. It is a little manual but very manageable.
I like the Fusion idea, I will bank that for the future.
Thanks again
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