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Lila_Whitney
Lila_Whitney
Level 4
June 29, 2021
Question

Global system admins org chart.

  • June 29, 2021
  • 1 reply
  • 631 views

Who could share an org chart for sys admins of govern WF at the enterprise level (2-5k users)? how many people do you have and what are their responsibilities?

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1 reply

C
ChristianBa2
Level 4
July 5, 2021

Hi Lila, we have 3 system administrators who are responsible for maintaining/governing the system configuration and design of various solutions + support. We have 2 super admins (group admins with all privileges) who are training to become system administrators (3-6 month process) - a team of 5 globally (APAC (2) - EMEA (2) - AMER (1)).

We have an extended team of 150+ Power Admins (group admins with fewer admin privileges) who manage support queues at a market level (33+ markets) - their main role is user/project support/maintenance. The Power Admins can interface with the system administrators using a support queue, and the system administrators get roughly 100 - 200 tickets per month.

We have roughly 7,500 users; with plans to grow to 10-15k this year.

If you're working in the US only; I would recommend starting with 2 expert system administrators for business continuity and 2/3 Power Admins (Group Admins) per Home Group. If global, you may want to consider the regional presence of system administrators.

Hope this helps.

    Lila_Whitney
    Lila_WhitneyAuthor
    Level 4
    July 6, 2021
    Very helpful, thank you! Thank you, Lila Lila Whitney | Discover Pronouns: she, her, hers Brand Creative Group 2500 Lake Cook Road, Riverwoods, IL 60015 P: 224.405.5857 E: lilawhitney@discover.com
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