Enhanced Analytics not showing project condition or KPI values

[AndyD76]

Following training for Enhanced Analytics, I am not seeing what I expect.

I requested and logged into Adobe Workfront Test Drive

There are no KPI and no Conditions shown.  I do see project durations.

I am logged in as System Administrator.

Anyone else see this or have insights of what might be going on.

 

[monicacardoso · Accepted solution]

Hi @AndyD76, 

Thank you for your question! The KPIs will display at the top of the page for the specified date frame. The project condition in Enhanced Analytics will display in the Flight Plan section on the right side. It looks like both are visible in your screenshot—just to confirm, is this from your live Workfront instance?

Enhanced analytics views and features

In relation to the test drive, the data does take 24 hours to update. If your test drive environment was created recently, this might be why that data is missing. If that is not the case, I would recommend reaching out to your Account Executive for further assistance. This is because test drive environments are intended for training and product familiarization. Unfortunately, our Engineering team cannot access these environments to resolve defects directly. 

However, if you are seeing this behavior in your live Workfront instance, we would love to dive a little deeper into this with you. I would recommend submitting a support ticket with specific examples so that we can troubleshoot the behavior. 

- Monica

[AndyD76]

Thank you for your response, Monica.

While this may the the best answer so far, It is not very helpful.

Test Drive was over a week old at time of screenshot, so it should have been calculated already.

The legend is there,  KPI panel is there.

The values of the KPI should be non-zero.

The condition of projects should appear as colored bars below the blue lines in the Flight Plan.

I see this working in some of my Client's instances, but not in my sandboxes and not in test drives.

I have already filed a ticket about this issue via our Account Rep and still waiting to hear back from Sandbox team.

My sandbox is two years out of date and I am still waiting for team to upgrade it, there is a ticket already filed.

I will update my finding here at a later date.

Thank you!