Create new request from My Requests widget that links to request queue

[ZaidaGr1]

When Contributor and Light users click on the New button on My Requests widget, it opens a window to select a project to and to create a request under that project.

What we need for it to do is open the Requests queue window.

Is there somewhere in Setup where I can make this change for all roles? I need for all users to get the Request queue window. Thanks!

[Sven-iX]

Not that I'm aware of. Sounds like a solid idea to pots in the community!

But - don't you get the correct form if the user selects the request queue project? 

[ZaidaGr1]

Not all users get the correct form, only Standard users which I find odd.

[Sven-iX]

Are you saying that a;; users get the correct form when you go to menu > requests, but NOT when they click the widget "New request" button and select the queue project? 

[ZaidaGr1]

Correct, a set of users get a different view which is not the request queue : 

https://experienceleaguecommunities.adobe.com/t5/image/serverpage/image-id/92036i5E0A7C8EECED1E29/im...

However Standard users are getting the correct view: 

https://experienceleaguecommunities.adobe.com/t5/image/serverpage/image-id/92038iDA907D18808FFF64/im...

[Sven-iX]

Sorry - yes I know what I am asking is: When that set of users clicks into the project dropdown - what do they see? 
Did you dbl check permissions (ie the ppl with a different experience can access the queue otherwise? 

What do they see when they go to "Requests" in the main menu? 

[ZaidaGr1]

They see ALL the projects that are shared with them when they click New from the My Requests module.

However if they go to "Requests" in the main menu, they see the Request queue projects.

My question is: is there a way to change the windows that open when clicking New from My Requests module? 

[kautuk_sahni]

@ZaidaGr1 Just checking in — were you able to resolve your issue? We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

[ZaidaGr1 · Accepted solution]

@kautuk_sahni  yes, this has been resolved with Adobe Support.

They confirmed that the widget being used is actually an Issue widget that has been renamed to "Request" in the layout template. That’s why it opens as a pop-up instead of the standard full-page request form that is preferred.