Hi Virginia, It works exactly the same as a Request Queue (if you want it to). The only difference would be the Issue Type would be a Change Order instead of a Request. You would just change your request queue project (under Queue Setup) to use the Change Order request Type. I suspect your rep was saying you could separate your Change Orders from regular Issues in your Project, in case you wanted to report on them or easily see them. That's what we do. We don't use a request queue for our Change Orders in projects, but we allow that Issue type and just manually create them and attach a Change Order form that has the appropriate information (i.e. details of the change in scope, schedule, cost, etc.). Hope that helps.
