H Heather,
So right now the the task moves from one department via a custom form, that puts the task in different dashboard/reports. The next person up in that department will self assign the task and mark it in progress. Once we are done with the task we mark it complete, the account person or PM then deletes the assignee and moves it to the next department.
Right now we do have those reports that show its with our department, but as soon as the job is complete it no longer shows up in that report. Hence why I am trying to find a way to static way capture this information.