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Anyone Else Having Issues with Custom Data Not Appearing on Task Reports Today?

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Level 4

Hi, I've received a couple reports from my user base letting me know that they are unable to see any custom data on reports.  The data is visible to them on the custom form but when in a report they cannot see the values.  I'm an admin and can see the values but when I log in as them, I experience the same issue they were.  From my limited testing, it looks like this is only happening on TASK reports. Is anybody else experiencing this very odd issue?

1 Accepted Solution

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Correct answer by
Community Advisor

several admins have submitted cases to Support -- I always encourage everyone to do this so Adobe can be aware that it is a widespread issue.

 

For us, I was able to bring it up on a project report.

 

Edited to add some workarounds:

 

* users may download the report and access the data off the spreadsheet (it's visible on the download)

* Admins may edit the report and run with the rights of an admin (admittedly not a great workaround here)

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5 Replies

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Correct answer by
Community Advisor

several admins have submitted cases to Support -- I always encourage everyone to do this so Adobe can be aware that it is a widespread issue.

 

For us, I was able to bring it up on a project report.

 

Edited to add some workarounds:

 

* users may download the report and access the data off the spreadsheet (it's visible on the download)

* Admins may edit the report and run with the rights of an admin (admittedly not a great workaround here)

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Level 4

Thanks for verifying! Already submitted my case. Just wanted to lobby others to do so as well

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Community Advisor

Both our instances are affected as well, and Support has already asked for access to troubleshoot. Hopefully they'll figure out the hide-and-go-seek data game quickly!

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Level 3

Yes, we are seeing the same thing for requests.  In both reports and views.

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Level 4

Pls be sure to submit a ticket to Workfront if you havent already!