Hi Rhonda,
I do have access to the Admin Console but use it right now for visibility purposes.
IT is now the first step in adding a user to Workfront. IT will add a new user to the console and assign them a group in the console and which products (Prod, Preview, Sandbox) they should have access to.
Once they are added to the console, I will take it from there. I have full control as the Workfront Admin within Workfront to add the new user to groups, teams, roles, access, etc. in Workfront.
IT and myself aligned that it did not make sense for them to own the user set up in Workfront as I have been owning the tool for the last 5 years and I know who should go where and what access they need to have. I also need full oversight to know who is being added and where we stand on license counts for our contract.
During the migration planning, we spent the most time working through what our intake process was going to be like for new users requesting access. We met a few times and aligned on what would make the most sense for our end users, IT tracking and myself to get the information I needed. We were in agreement to find the most efficient process for all (end users, IT and myself) that would be trackable and easy for us to work through. We did not experience any tension issues as we worked through this process. IT was very supportive and I am happy to have the new support as there are things that I would have not been able to resolve without the IT team's help in the console.
I hope this is helpful.
