First of all: yes, all work should be reflected in Workfront! But I'm sure we all have cases of someone, as part of their task, tracking down an external or internal business partner. The task might get delayed, but it may be because of the person they need to work with that's perhaps a senior level executive or someone else that isn't in the tool. So a 4-day task might take 4 weeks, and there's one person's name on the report that shows this. How do other firms handle this? Are you manually adding these type of hand-off activities as tasks? Using the messaging/update feature at the task level to keep track? Using a project status to show? Forcing everyone from the CEO down to use the tool? Any insights would be awesome as we look to solve for this. (And yes, saying that "trying to solve for a workaround outside of the tool is a bad approach" is a viable option, I'm not sensitive. Well, I am, but more if you make fun of how poorly I keep the flowers in my backyard alive.) Ryan McGee
