Jill, If you used the same access level for the new guy as the others, he seems to be inheriting this access from something else. Check to see what teams or groups he is in, and what teams or groups have the Request Queue project shared with them. You have probably done all that, but that's where I'd start. If everything truly is the same, and he still has access, I would remove this account, then "clone" one of the users who has the proper access to create his account. (People > select the person to be copied > Dropdown next to "New Person" > New from selected person. Good luck! Wayne Ellyson OH-DAS