Looking for an Experienced Workfront System Admin!
Please see description below, you can apply using this link. TD Careers
Job Title: Software Engineer II (Adobe Workfront –Systems Administrator -US)
Location: Mt Laurel NJ, Hybrid
Position Type: Full-Time
Education: Bachelor's degree required
Experience: Three to five years of Workfront experience
Line of Business:
Technology Solutions
Job Description:
The Workfront system administrator/engineer is responsible for building, maintaining, and updating the Workfront configuration and preferences, including setup, portfolio, program, and group management, reporting oversight, custom forms, automation, user management and license allocation. In addition, this role drives the roadmap for system expansion and optimization, creating and maintaining process documentation, as well as monitoring systems and workflow standards.
In this role, you will be a resource on all aspects of Workfront including Business and IT support, configuration, user management, creation of dashboards, Fusion development, reporting and troubleshooting issues.
Consult and collate business/technical requirements and act as a lead regarding Workfront initiatives with a positive, can-do attitude will be key.
Depth & Scope:
- Configure Workfront platform to meet business requirements, driving user adoption and providing work management transparency through accurate and effective reports and dashboards.
- Create, share, and update reports and dashboards as requested by leadership, partnering with business units on requirements.
- Collaborate with cross-functional stakeholders to understand current state, difficulties, and demo Workfront solutions to meet those challenges.
- Support day-to-day system needs and adjustments such as user management and experience, reports and dashboards, data integrity, audits, as well as user troubleshooting and support ticket tracking.
- Provide user support and troubleshoot technical Workfront issues and bugs and coordinate with Workfront technical support when necessary.
- Maintain and manage Workfront Support Queue.
- Technical support experience with strong interpersonal communication and troubleshooting skills.
- Create and deliver training content for cross-functional teams on system functionality, updated features, and new processes.
- Create and maintain documentation for processes, adoption, standardization, alignment, and enterprise roadmaps.
- Lead troubleshooting efforts and track support ticket requests shared by users and department leadership.
- Review and prepare for Workfront releases, implementing new functionality and communicating new features as needed
Education & Experience:
- Undergraduate degree, Postgraduate degree or Technical Certificate
- Strong academic background (e.g., computer science, engineering)
- 3-5 years relevant experience
Preferred Qualifications:
- 3 + years of Workfront System Admin experience
- Fusion developer or Workfront system admin or any other Adobe certification
- 3 + years of experience with Workfront Fusion automation tool to be able to code different modules
- 3 + years of experience configuring and customizing varied processes within Adobe Workfront
- 3 + years of experience with text mode reporting, user management, workflow/queue/custom forms configuration/customization.
- Understanding a process, and how information flows thru the process and apply that to a Workfront model
- Experience in creating and delivering training content for cross-functional teams on system functionality, updated features, and new processes.
- Project Management/Operational Process/Technical Support experience will be an asset
- Excellent written and verbal communication skills with attention to detail
Customer Accountabilities:
- Develops new solutions as required for engineering programs and projects within assigned area
- Develops new features and performs unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards
- Supports business enquiries and business activities through execution of small enhancements and break / fix implementations (e.g. source code changes) May also be responsible for peer code review
- Works with technology partners to ensure the configuration and custom components meet application requirements and performance goals
- Analyzes the technical requirements to recommend pragmatic and sound engineering specific solutions for own area, may be involved in coding/story estimates
- Works with other stakeholders, internal technology partners to ensure engineering solutions meet technical direction, requirements, performance, time-to-market and innovation goals
- Monitors product lifecycles, ensuring specifications and functionality support business objectives and engineering decisions, undertaking re-development where required
- Documents and verifies system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or project
- Participates in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements
- Creates and maintains quality code, ensures defect free programming consistent with standards; provides code maintenance and support during testing cycles and post-production deployment and participates in reviewing peer coding
- Provides technical expertise during Incident management, analyzes incident reports and outages, performs impact assessment for incidents and facilitates internal and external communication throughout incident resolution
- Participates in identifying and recommending development / testing solutions / tools in support of project / application objectives
- Assists in the development / maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents applying appropriate quality measures
