Currently, you can turn off, make daily digest only, make instant only, or make daily digest& instant notifications for email. However, you cannot customize what notifications you see in app independent of the email notifications. For example, it would be beneficial to my users to be able to say they want instant email notifications when they are directly tagged in an update, but only in app notifications for updates on threads they were previously tagged into.
Why is this feature important to you
Enabling this feature will allow users to cut down on the noise of notifications more efficiently and sustainably. Especially for our project management team who receive notifications on multiple projects at once.
Previous Ideas request
There is a request from 2017 that was put in by @EricMa and it has many updates on it but Support has asked me to put in a new Idea request so I have.
How would you like the feature to work:
All communication types that are available via email will also need to be available via in-app notification (currently only Work-list and announcement are available via in-app as per Workfront Support)
All email notifications have the options of a combination of daily or instant including turning them off completely or having both enabled. Adding a third option for in-app would allow users to decide where they are notified for each communication type.
As per my support case # 00341694, the current behavior as identified by your support team is as follows:
The in-app notification feature contains two types of information. Work-list and announcement. The work-list notification can be governed by the email-notification customization but will also impact the email notification.