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Update Approval Decision Box

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Level 4

11/21/23

Can enhancements be made to the approval decision box. We use the approval process fairly frequently for items that are audited, and we need to retain the decisions and comments.

 

I have a large number of users that approve or approve with changes and then hit the "X" to close out, not realizing the "X" is actually recording a Reject decision.  I am also having issues with people accidentally recalling their decision.  This is causing quite a few headaches as people are insisting they have approved their items and the system is wrong. I am then having to take the emails they send me and upload them as proof of their decisions.