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Show User's Job Title Instead of Job Role in Conversations and Updates

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Level 7

9/7/23

Currently, when you hover over a user's name, or start to @ mention them in an update, the preview text will show their user name plus their primary job role. 

 

This causes confusion for most of our user base, who are expecting to see the user's job title instead of the job role. We get questions about this all the time.

 

Not everyone updates their profile with a job title, so I think this feature could work by showing the user's job title if it exists, but then it can show the primary job role if the job title does not exist.

 

1 Comment

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Level 10

9/7/23

Ideally, we should be able to show the user field we desire.

I'd be willing to bet, a lot of folks want the role, a lot want the title, and a lot want something else.