Reporting on Approval rejection dates & amends

[#1]

I have built a task report to show me the date variance for how long our external approvals take but I'd really like to be able to report on the date these task approvals where rejected, the reason why, how many amends where needed and then how long those amends took.

I've been told this isn't yet possible and was advised to log the idea here.

Would anyone else find this beneficial?

[#2]

Yes, we would find this beneficial. We were told the same thing, and the workaround was to use the rejection issue process combined with a custom form used on the rejection issue. That's the only way we've been able to report on rejections (or what our agency calls first pass yield).

[#3]

Hello Jenn Tanabe,

I have to run a similar rejection report. Would you be able to walk me through how you set up your workaround? I'm not quite connecting the dots.

Cynthia Saavedra

PetSmart Digital Production Manager

[#4]

Hi Cynthia - I sent you a one-off message via the community.