Provide Workfront Admins the Ability to Delete Users Outside of the Admin Console

[#1]

I'm a Workfront system admin using the admin console. Recently, I created a test user account within the Workfront instance but then shortly decided to delete that account. I deleted the test account in the console and it was successfully removed. However, it has not been removed from Workfront itself. When I contacted support to see how to delete the account within Workfront, I was told there's no way to do that and that that's intentional because deleting a user account results in that user's history being erased.

As an admin, I know it's best practice to deactivate an account rather than delete it permanently. But, as noted above, there are instances when an account, whether created temporarily for testing purposes or in error, serves no purpose and needs to be permanently removed.

My recommendation is for the user deletion functionality be restored to admins who are using the admin console. Even better, it would be ideal to have the ability to delete users from within Workfront AND the console depending on where you happen to be deleting from.

[#2]

Implementing the ability to permanently delete users from Workfront would be highly beneficial. Currently, in order to avoid cluttering the instance with test users, one must wait for a real user to test, which isn’t always efficient since testing might be required before a real user becomes available.

[#3]

We've had several occurrences where the Adobe Workfront Engineers have asked us to create new users in order to test corresponding functionality fixes, and the ability to test is delayed because we do not want to add test users to clog up the production environment, since we are not able to create a test user that can be deleted. Ultimately, not having the delete user option impedes the case resolution process, in addition to adding risk that the fix may not be effective on the true user.