Casual approvers don't know that they need to make a decision on the proof. This is because the new "Make Decision" selection isn't very obvious.
This is what it looks like in the current viewer.
![](https://support.workfront.com/hc/user_images/CLD5ptWoZur8ZHq7ZBl3EA.png)
Please consider updating the UI to look like this:
![](https://support.workfront.com/hc/user_images/cai25NsUfkTPFkNgmeCerQ.png)
Not all decision would fit in the UI. Clicking the "More" dropdown would display the current decision modal with all decisions and notification options.