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Proof email notifications issues

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Level 4

4/7/21

CURRENT BEHAVIOR:

When someone responds to Workfront updates via email


* Recipients receive double email notifications of the message. They receive 2 emails of the same message(One from Workfront; one from ProofHQ).

* Formatting in the email notification of the email looks more legible than the message posted to the Workfront project.

* The subsequent message posted to Workfront has NO formatting — no line breaks or bullet points — making it difficult to read the post in the Workfront project.


EXPECTED BEHAVIOR:

When someone responds to Workfront updates via email:


* Recipients should only receive (1) email with that message.

* Can the message posted to Workfront retain the same formatting as the original email message?