Proof email notifications issues

CURRENT BEHAVIOR:

When someone responds to Workfront updates via email

* Recipients receive double email notifications of the message. They receive 2 emails of the same message(One from Workfront; one from ProofHQ).

* Formatting in the email notification of the email looks more legible than the message posted to the Workfront project.

* The subsequent message posted to Workfront has NO formatting — no line breaks or bullet points — making it difficult to read the post in the Workfront project.

EXPECTED BEHAVIOR:

When someone responds to Workfront updates via email:

* Recipients should only receive (1) email with that message.

* Can the message posted to Workfront retain the same formatting as the original email message?