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Log In As doesn't search on email address

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11/5/24

When using the Log In As feature, the prompt shows both the full name and email address of the users.  However, it doesn't appear to search on the email address.  Only the first name is matched.  In some cases, because the email is actually more unique, it would be really helpful to fuzzy match on BOTH the email and full name.

Searching on name:

Screenshot 2024-11-05 at 8.03.33 AM.png

Searching on email mailbox:

Screenshot 2024-11-05 at 8.03.25 AM.png

2 Comments

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Community Advisor

11/6/24

I back this up 100x

search should also be more flexible with special characters. I have a user with name Dániel

Rafal_Bainie_0-1730881623610.png

this is impossible to find in Log in As as well as in quick search in top right corner

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11/6/24

FWIW, those are called diacritics.  They're super common problem areas since developers and product managers need to explicitly handle them.

I think Workfront uses PostgreSQL under the hood based on Fusion-related error messages that I've seen before.  If that's the case, they'd need to use something like the unaccent module or one of the other options that exists out there.