New Request Experience Beta - Update status filter to include Issue statuses - Status changed to: Accepted

[#1]

Currently in the New Request Experience Beta when you filter by status (see first screenshot below), the options are:

• Completed
• In Progress
• Rejected
• In review
• Pending Review

Out of these statuses, we only use Completed and In Progress, and there are many statuses that we use that are missing.

Additionally, new Requests are shown as "In Progress", even when the Requests are not yet in an In Progress status. This causes confusion for our users when there is a status mismatch between the Request itself and the Requests page. See the example below in screenshot 2 and 3 where it shows my test request as "In Progress" on the Requests screen, but when you go into the Request, the status is "New".

Ideally, the filter options for the Requests page would include all of the active Issue status options, similar to what is available when filtering Issue status in a Report. The status shown in the status column on the Requests page should match the status that the Request is currently in.

Description -

Why is this feature important to you -

How would you like the feature to work -

Current Behaviour -

statusFilter.png ‏25 KB

requestScreenStatus.png ‏35 KB

requestStatus.png ‏27 KB

[#2]

Hi @TravisMaloney ,

Thanks for your feedback!

We have already started working on status enhancements in new experience, which will provide the end-user with the following list of statuses for requests:

- Draft - drafts will be a status (NEW)

- Pending Review

- In Review

- Rejected

- New/Submitted - the wording might be changed (NEW)

- In Progress

- On Hold (NEW)

- Completed 

- Cancelled (NEW)

Additionally, we are going to add Created/Converted Object Status field that you can use to see the work object status in context of submitted requests.