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Going Over Character Count Max Alert

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Level 2

3/8/24

Description—Change the Background or issue an Alert if the User exceeds the required character count when entering text in a Form.
For example, If we specified that this Field has a Max of 30-character count. It would be ideal to have either an Alert Message, change the background to Red, or even block the user from entering more than the specified maximum character limit.

 

Why is this feature important to you - It prevents receiving incorrect information, which requires someone to review and follow up for correction. This takes time, and it increases the workload.

 

How would you like the feature to work - It would be ideal to have either an Alert Message, change the background to Red, or even block the user from entering more than the specified maximum character limit.

 

Current Behaviour - Currently, we add the character limit as part of the Question or in the tooltip, but it is mainly ignored.  Users enter just a few additional characters which turns their copy unusable. We need to review, and request for the requestor to change. It is not an efficient process.

1 Comment

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Level 1

9/5/24

Agreed. Something similar to the "This field is required" alert would make users aware of character limits. I'll also add, there should be an error that would prevent users from submitting issues when a field is over the character limit.