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Error handling for convert to project form

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Level 2

19-08-2022

Description -

I have been working to resolve a problem where an issue is failing to convert to a project using a project template. I have found that the project custom form limit is being exceeded at conversion which is causing the process to fail. There is an error message, but it only shows after submitting the "convert to project" form, being routed to a "project not found" page, and then using the browser's back button. Basically, error handling for the "convert to project" process may need to be updated to prevent users from submitting a "convert to project" form when the custom form amount exceeds the predefined limit. The custom form section could be highlighted to stand out and include a notification informing the user they are unable to submit the "convert to project" form until the amount of custom forms are reduced to 10. I attached a marked up screenshot that may help elaborate. 

 

Why is this feature important to you -

Generally speaking, error handling is good for the user experience. Especially if they can be caught before submission. I understand that is difficult is some instances, but the handling for this particular issue can be confusing for user that are less technical.

 

How would you like the feature to work -

Error handling for the "convert to project" process may need to be updated to prevent users from submitting a "convert to project" form when the custom form amount exceeds the predefined limit. The custom form section could be highlighted to stand out and include a notification informing the user they are unable to submit the "convert to project" form until the amount of custom forms are reduced to the predefined limit. I attached a marked up screenshot that may help elaborate. 

 

Current Behaviour -

Users can submit "convert to project" forms with more custom forms than what is allowed by the system. After submitting the form the user is rerouted to a "project not found" page. If they click the browser's back button they are taken back to the "convert to project" form and an error is displayed stating that the number of custom forms exceeds the predefined limit.

 

"Project not found" page the user is rerouted to:

Screen Shot 2022-08-19 at 1.41.31 PM.png

 

 

 

 

 

 

 

 

 

Error received after clicking back button in browser:
Screen Shot 2022-08-19 at 1.50.49 PM.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Suggested error handling with markup:
Screen Shot 2022-08-19 at 1.50.12 PM.png