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Enable request routing option between the form


Level 3


Description -

Why is this feature important to you - This has been an ask from long, I understand we can do this via fusion today, but having this provisioned via custom form will be of great help. This will not only help user not to get confused what topic queue option to choose but just by choosing the right option between the form like what deliverables they are looking for will bring them additional fields to detail out and submit the request.  Also helps admin not to create all general fields for all the forms.  

How would you like the feature to work - This comes in handy when we are looking for integrated custom forms. When we open a custom form we should be straight going to filling form to basic or general details. Followed by to choose what one is looking for and choose the same to fill in as they submit the request. eg., General information fields that any subgroup might want to have like geo, budget, business areas, industries etc. With a section break to choose the option what deliverables requestor is looking for like Social, thoughtleadership, video etc filling in details to fields populated should be received by right team of social, thoughtleadership or video.  

Current Behaviour - We can set routing rules by queue topics only, we are unable start with all mandatory fields we might want requestors to add and further have drop down or radio button where it might allow routing option to right user or team to the request.