Email already taken

[#1]

Old subject: Allow Duplicate Emails across workfront environments (Doesn't this hinder workfronts growth potential?)

Scenario:

Your workfront instance is using the default workfront authentication, so you setup a username and password inside of workfront not through an SSO IDP.

Company A : Adds bob@example.com to their workfront instance

Company B (Different workfront instance): Attempts to add bob@example.com, gets an error.

Workaround:

• Tell the user to use a different email or hope their email provider supports + / . addressing.
• Beat everyone to adding emails to workfront (The race is on!)

This comes up for us because we allow all of our clients into our workfront product. We're a small company and right now not everyone's over but it's over 1000 contacts, if we had all of our contacts from our old system brought over it'd be more like 5000.

I can't imagine how a bigger company deals with this. Maybe SSO gets rid of this issue, I'd love to know!

[#2]

We just hit this in a real world scenario, and I expect this to keep happening to us periodically. We have to change the users username to email+leveldata@leveldata.com :(. The explanation to our client is

"Sorry workfront (the project management system we chose to make this work easier than email) doesn't let us use your email address because another workfront system got to your email first. We have a feature request in, but until then here's your username we're going to have to have you use. Sorry for any inconvenience"

[#3]

Updated the title to hopefully attract some more voters.

We've had to tell two of our clients in the last week to login with emails of something like theirEmail+leveldata@theirdomain.com instead of just using their email address because of this...

The solution that helpdesk gives is to capitalize one of the letters which doesn't work for us because we integrate users from another system that forces lowercase email addresses. We could alter that in our source system but it could affect some other integrations we have.