There should be settings or options to NOT create Email only profile/account in Workfront and in the Proofing tool.

[#1]

Description - There should be settings or options to NOT create Email only profile/account in Workfront and in the Proofing tool.

Why is this feature important to you - As detailed in Current Behaviour, this feature should fix all these issues or provide easy solution or workarounds.

How would you like the feature to work - 

Current Behaviour - In Proofing, If the email address does not belong to an existing Workfront user, Workfront will attempt to create an “External User” or “Guest” profile for them. This is creating duplicate accounts for the user which is causing :

1. Users not able to access Proofs on which old account is there

2. New proofs getting new account added

3. We have to raise a Adobe support ticket to merge both accounts proofs and delete duplicate accounts. There is no way System Admins can fix this.

4. No consistency of new account is Guest or old account becomes Guest, email ids crisscrossing

5. Please refer Adobe Support Case Number 00438353 from Dell company.

[#2]

Due to the nature of Proofing in Workfront we have experienced these issues many times over.

Simply put, our users need the ability to share proofs with external users and not only people who live on a specific list.  As the admin, I have to take steps occasionally to root out the duplicate accounts and deactivate them in Admin Console.  My previous way of dealing with these issues prior to Admin Console was to delete the duplicate account in the Proof back end.  The benefit of this was that the users do not see the "incorrect" email in the popup, but the drawback was that it meant that it was basically only a matter of time before someone typed in the wrong email for someone again.

Since we now have Admin Console and it is tied to our SSO, internally we only have 1 authoritative email, so I am more easily able to identify and solve the issue of duplicate emails.  Instead of deleting the incorrect or duplicates I will deactivate them in Admin Console with the hopes that it would mean that no one would be able to send the proof to the deactivated emails.