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Editing Approval Processes


Level 1


When we edit any of our preset approval workflows that have 4-6 stages of healthplan approvals by state all in process workflows revert back to Stage 1 and frustrates and increases the workload of the healthplans as many have already given their approvals at various stages.

From a user experience standpoint, this is less than ideal functionality. We have scores of workflows running at any given time. If there’s a change in staffing, that means multiple workflows are reset and have to be manually restarted, causing problems for both the approving authorities that have already signed off on those tasks and the project management staff who have to wade through all the projects to find which ones need to be manually put back on the approval step they were on before the change took place.

I don’t see how that qualifies as “working as intended.” And our team being aware of this functionality isn’t necessarily helpful because there’s nothing we can do to circumvent the problem, which only increases workload on our end. If WorkFront as a whole is designed to make project management easier, this particular functionality makes our jobs harder.