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Adobe ID: Remind User to Register

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Level 2

11/21/23

Description - For organizations that have migrated to Adobe ID, Workfront no longer provides the functionality to "Reminder User to Register".  When doing so, Workfront will error "We were not able to send the invite email. You can try to resend it later, or talk to your Workfront admin." and will erroneously update the Expiration Date (but no further notifications were delivered).

Why is this feature important to you - Our customers often cannot find or lose emails in their inbox.  Ever since we migrated to Adobe ID, we cannot resend the invite email to the address. Further, we cannot delete users.  Nor will Workfront allow us to create another account with an existing email address.  We have to modify the name and email address of the user, then inactivate, then re-create a new user, etc.  This is not an ideal solution and causes our user count to soar as we onboard groups of new customers weekly.

How would you like the feature to work - Within the Admin Console (or ideally the "Reminder User to Register" function within Workfront would just work), an option to resend the registration email would be appreciated.  In addition, it would also be great if Adobe/Workfront would restore the ability to permanently remove a user from Workfront.  

Current Behaviour - Workfront will error "We were not able to send the invite email. You can try to resend it later, or talk to your Workfront admin." and will erroneously update the Expiration Date (but no further notifications were delivered).

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