When someone gets an update from workfront in their email they may add an attachment. Right now workfront ignores the attachment and you have no idea that there was an attachment.
We need attachments from our clients, they are used to submitting attachments via helpdesk.
Workaround: We built a flow in Azuqua (Azuqua doesn't handle attachments via gmail yet so it took some extra work but it works) that looks at every email coming in and sends them to workfront. This flow beats workfront by 2-40 minutes in processing the attachments before the update is posted to workfront.