Ability to add custom design/styling to custom forms and request queues (i.e. font size, font weight, color, etc), also support WCAG 2.1 AA compliance
Description:
I'd like the ability to have a little bit of control over the look and feel of custom forms, particularly how they are displayed when used as a request queue. Ideally we'd be able to adjust font size, font weight, color, bolding, etc. Even if we could apply a default font-size for the form, and selectively bold some text, that would be a huge improvement.
Additionally, a complaint I've received multiple times is that the font size for a question is smaller than the font size for an option within that question. If we could change the font size we could fix this ourselves. Or, if it's easier, make the question font-size match that of the options below it. Example:
Why is this feature important to you -
There are new rules that go into effect in April 2026 around accessibility of internal and external documents for Government agencies. All documents must be WCAG 2.1 AA complaint. Depending on your reading of the guidelines the current request queue forms may not be in compliance. More information here: https://www.ada.gov/resources/2024-03-08-web-rule/
How would you like the feature to work -
I can think of a few different ways to address this:
1.) Allow admins to set a default font size for request queue forms and be able to selectively bold descriptive text in forms.
2.) Give us complete control over the font size, color, etc, on a per-question basis.
3.) As a stopgap, increase the font-size of the question label to match that of the options below it, and ensure request queue forms meet all other WCAG 2.1 AA guidelines.
Current Behaviour:
We have no control over the design of custom form/request queue design, and current request queue forms may not be WCAG 2.1 AA compliant.