Bold, Color, Italics, Highlight, Underline Options on Custom Forms

[#1]

Description:

I'd like the ability to have a little bit of control over the look and feel of custom forms, particularly how they are displayed when used as a request queue. Ideally we'd be able to adjust font size, font weight, color, bolding, etc.  Even if we could apply a default font-size for the form, and selectively bold some text, that would be a huge improvement. 

Additionally, a complaint I've received multiple times is that the font size for a question is smaller than the font size for an option within that question.  If we could change the font size we could fix this ourselves. Or, if it's easier, make the question font-size match that of the options below it.  Example:

Why is this feature important to you -
There are new rules that go into effect in April 2026 around accessibility of internal and external documents for Government agencies. All documents must be WCAG 2.1 AA complaint. Depending on your reading of the guidelines the current request queue forms may not be in compliance.  More information here:  https://www.ada.gov/resources/2024-03-08-web-rule/

How would you like the feature to work -
I can think of a few different ways to address this:

1.) Allow admins to set a default font size for request queue forms and be able to selectively bold descriptive text in forms.

2.) Give us complete control over the font size, color, etc, on a per-question basis.

3.) As a stopgap, increase the font-size of the question label to match that of the options below it, and ensure request queue forms meet all other WCAG 2.1 AA guidelines.  

Current Behaviour:
We have no control over the design of custom form/request queue design, and current request queue forms may not be WCAG 2.1 AA compliant.

[#2]

I don't know of another software company that listens to their customers like Workfront and for that I am very appreciative. Thanks for the explanation.

[#3]

Really appreciate it Jeremy! Thank you so much.

[#4]

Thanks so much Jeremy for the additional details. Glad to hear this upgrade is not considered "delivered." As others have stated, this is a big gap in functionality and is long overdue, so if I may provide some encouragement... please keep the foot on the gas and roll these additional updates out as quickly as you can. :) For my organization, the lack of customization to descriptive text fields (and other limitations of custom forms) is a major dissatisfier. Appreciate your work in this area and increasing transparency for us. Thanks!

[#5]

Hi Jeremy - thanks for the update!

Will there be a way to migrate values out of an existing text field and into the new RTE? I have ~250 projects live so moving them all manually is possible but will require a large amount of effort.

Thanks!

[#6]

Thanks everyone. @Alex Berman - right now the answer is "no" unfortunately, but we are broadly evaluating options in this arena as well. Stay tuned for more updates!

[#7]

We could use this for a variety of things, specially, we have been asked by out editors to have color/highlight so they can highlight the new text within a larger piece of writing.

[#8]

I would also add strikethrough capabilities. Essentially as I'm typing this comment, the box that's made available here and the fonts, buttons, size, color, conditions, images, links, justification on the page, indent, etc etc... take this functionality and add it to the status update field throughout the application and especially on custom fields that involve free form text. With the new custom field that exists that does richer text, some of this is available today, but everything on this page when doing a comment is essential.... for my opinion :) in WF updates. I can get more engagement of the tool for sure with things like this.

[#9]

And the ability to add images too.

[#10]

Would also be a nice feature for comments section

[#11]

Would also be a nice feature for comments section