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Fusion to BOX scenario is displaying documents that can't be viewed

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Level 4

I created a Fusion scenario that exports files to BOX and it works.  However when the files are uploaded to BOX they are greyed out and the following text appears:

 

"This preview didn’t load because the file type is unsupported. Please try to open or download the file to view."

Doesn't matter if the file is jpg or png.  The files are not that large, and we don't have this issue with other scenarios uploading to BOX.

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2 Replies

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Level 6

Hi @OmahaOmaha,

 

Could you also include details about

  • What response are you getting from Box after successful export?
  • Does the file once uploaded in Box has proper file type, .jpg .png etc?
  • What happens if you download that file from Box, can you view it then?

Best regards,
Ivan

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Level 4

I was able to resolve it.  The file name that I was pulling into BOX didn't carry the file type in the name. I found another file name in a different module that did carry the file type in the name and was successfully able to upload the file into BOX with a preview attached.