Fusion Data Store Incorrectly Assigning

[JSanto16]

Does anyone else have issues with their data store finding a "match" record in their data store that is incorrect? This seems to happen anytime we try to add a new row to our data store. 

Example: User enters Business Division: BPG, Queue topic: Brightcove

Data store information:

BPG, Brightcove - assign to BPG Team

AIG, Brightcove - assign to a user

The data store assigns the request to the AIG user instead of the BPG team. 

[Sven-iX]

Hi @JSanto16 

The data store doesn't do any assigning. It's a super simple data base and - garbage in, garbage out. 

Can you share the module settings that populates the data store? In general a bit more context on the scenario(s) and Workfront setup would help.