Hi @SVEN Here are the screen shots of the module settings. It is a little complex due to the number of different business groups and divisions we use in our company. There are 8 different filter rules. The theory was these filters should allow easy additions to the data store. ExampleIf I want a cer...

Does anyone else have issues with their data store finding a "match" record in their data store that is incorrect? This seems to happen anytime we try to add a new row to our data store.  Example: User enters Business Division: BPG, Queue topic: Brightcove Data store information:BPG, Brightcove - as...

Does anyone else have issues with their data store finding a "match" record in their data store that is incorrect? This seems to happen anytime we try to add a new row to our data store.  Example: User enters Business Division: BPG, Queue topic: Brightcove Data store information:BPG, Brightcove - as...

Creating multiple projects from a single request. 

Does anyone else have any issues with their scenario routing incorrectly even though all the data store information is correct?  I have about 50 entries and my newest one is causing issues. None of the others are routing incorrectly. This scenario should route to the user when, among other things li...